How can we help?
- Something doesn’t match the listingTell the host, then let us know.
- Changing or cancellingWhat you would get back today.
- Payments and refundsCharges, receipts and timing.
- Verifying your IDWhy, how, and who sees it.
- What hosts confirmThe five requirements.
- Signing inReset your password or get a link.
Questions
What does fragrance-free mean here?
Every home has fragrance-free cleaning products and laundry, no scented products anywhere (candles, plug-ins, diffusers, incense, sprays), and no smoking indoors. Hosts photograph their product labels so you can check them.
How does booking work?
You send a request. Your card is held, and charged only if the host accepts.
Who do I pay?
You pay the host directly, through Stripe. Clear Air Stays doesn't hold your money.